Global address list cached mode not updating

In addition to this there a a few methods by which your Outlook clients get the offline address book.*Note: Unless you are NOT in cached mode.Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.For web-based distribution make sure the site is up.

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I know this is a very well documented issue, however, it seems to be hit and miss for our environment as to when different things work temporarily or not so I thought I'd pose this question here.So there are three factors stopping you seeing that new user on the GAL (, however if that’s not an option, read on). Force your Outlook Client to Download the Offline Address book. Check that the OAB is getting distributed from the Exchange/CAS server. Note: Make sure the Generation Server is set to a server that exists, and it’s online.Support for Outlook 2000 was dropped with Exchange 2007, Exchange 2010 only supports Outlook 2003 (post SP2). In the diagram below you can see this server is performing public folder AND web based distribution, this is probably because you ticked this box when you installed the product.24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.

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