Some chatbots offer a remarkably authentic conversational experience, in which it’s very difficult to determine whether the agent is a bot or a human being.
Others are much easier to spot (much like the T-600 series of murderous robots in the popular sci-fi action movies): Although chatbot technology is distinctly different from natural language processing technology, the former can only really advance as quickly as the latter; without continued developments in NLP, chatbots remain at the mercy of algorithms’ current ability to detect the subtle nuances in both written and spoken dialogue.
We’ll be exploring why chatbots have become so popular, as well as the wider, often-unspoken impacts these constructs promise to have on how we communicate, do business, and interact with one another online.
Before we get into the examples, though, let’s take a quick look at what chatbots really are and how they actually work.
Today, chatbots are used most commonly in the customer service space, assuming roles traditionally performed by living, breathing human beings such as Tier-1 support operatives and customer satisfaction reps.
Conversational agents are becoming much more common partly due to the fact that barriers to entry in creating chatbots (i.e.
At this point, Marvel’s cinematic universe seems to be expanding even faster than the boundaries of the observable universe itself, so I guess it was only a matter of time before Marvel turned to chatbots to further immerse fans in their favorite comic-book storylines in real life.
Today, you can make your very own chatbot that you can use in Facebook Messenger, for example — all without a pricey Computer Science degree or even much prior coding experience — and there are several sites that offer the ability to create rudimentary chatbots using simple drag-and-drop interfaces.
That’s why Russian technology company Endurance developed its companion chatbot.
Many people with Alzheimer’s disease struggle with short-term memory loss.
At the heart of chatbot technology lies natural language processing or NLP, the same technology that forms the basis of the voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana.
Chatbots process the text presented to them by the user (a process known as “parsing”), before responding according to a complex series of algorithms that interprets and identifies what the user said, infers what they mean and/or want, and determine a series of appropriate responses based on this information.